TYSERS

Are we treating you in the correct manner?




Name
Company
Telephone
Email

1. How good is the insurance expertise and product knowledge of your Tyser Broker?

Very good

Quite good

Neither Good nor Bad

Quite Poor

Very Poor

Other Comments:

2. How good are we at understanding and meeting your insurance needs?

Very good

Quite good

Neither Good nor Bad

Quite Poor

Very Poor

Other Comments:

3. How quickly do we respond to your enquiries?

Exceptionally quick

Quicker than expected

As expected

Longer than expected

Too long

4. Do we provide you with sufficient explanation on insurance issues?

Very detailed explanation

Sufficient explanation

Some explanation but not enough

No explanation

5. Do we keep you regularly informed of progress when dealing with your enquiry?

Very regularly

Resonably regularly

No view either way

Never

Other Comments:

6. Do we meet your deadlines when providing quotations?

Always

Usually

No vie either way

Not as much as required

Never

Other Comments:

7. Do we provide documentation in a timely manner?

Always

Usually

No vie either way

Not as much as required

Never

8. Do you feel that you are treated as a valued customer?

Always

Usually

No vie either way

Not as much as required

Never

9. Are you satisfied with the speed in which we process your claims?

Very satisfied

Quite satisfied

Neither satisfied nor dissatisfied

Quite dissatisfied

Very dissatisfied

10. Overall, how satisfied are you with the service provided by Tysers?

Very satisfied

Quite satisfied

Neither satisfied nor dissatisfied

Quite dissatisfied

Very dissatisfied

11. Is there any other area of (re)insurance that you would like to see Tysers cover? If so, what?

12. How could we improve the service to you?

13. Would you recommend Tysers to a business associate or friend?

Definately

Probably

May or may not

Probably not

Definately not


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	Tysers is authorised and regulated by the Financial Services Authority (reference number: 308648). © Tyser & Co. Limited 2007. Please read our legal statement. Tysers is a trading name of Tyser & Co Ltd. Registered in England. Company Number 4256470. Registered office 12-20 Camomile Street, London EC3A 7PJ. VAT Registration No: 815563525 About Us Business Areas Careers Press Room Links Contact created by transcend