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Insurance claims specialists

In times of crisis you can be confident that our team of knowledgeable professionals is working to minimise the impact; this service differentiates a great insurance broker from a good insurance broker.

expert claims specialists

We advocate on behalf of our clients

All claims are handled in-house, providing ready access to Insurers, Reinsurers and placing teams. Our claims management specialists have an extensive understanding of the clients they serve, and by working closely with our placing teams, they are able to develop a deep understanding of client needs before any incident occurs.

Reflecting the breadth of our Wholesale capabilities, our dedicated claims specialists support clients across Marine, Aviation, Property & Casualty, Management Risk, Cyber, Reinsurance, Contingency, Entertainment, Sport, Business and High Net Worth classes.

Drawing on specialist expertise across each area, the team provides informed guidance and advocacy throughout the claims process, helping clients navigate complex situations and progress claims efficiently.

Claims handling

Fast, fair and fully aligned to your interests

We take great pride in our speed of response, from the first notification of loss through to satisfactory settlement. We work in your best interests. This means dealing with all claims promptly, fairly, and without fuss.

To Assist With a Smooth Claims Handling Process:
  • Our claims functions are not outsourced to third-party service teams
  • We have invested in claims processing technologies
  • Claims and placing teams work hand-in-hand.
Your claims team

We manage your claim from start to finish

At Tysers, we combine deep sector knowledge with innovative thinking to deliver insurance and reinsurance solutions that enable businesses to thrive in an increasingly complex world.

Our team partners closely with clients to understand their unique challenges, tailoring strategies that safeguard assets, support growth and create long-term resilience.

1
Fast claim acknowledgement

We respond quickly to all newly notified claims, ensuring the process starts without delay.

 

2
Expert guidance at every step

Our team provides clear advice and practical support, helping you navigate the claims process with confidence.

3
Strong advocacy on your behalf

We negotiate with insurers and loss adjusters to achieve the best possible outcome for your claim.

4
On-the-ground support when it matters

We can attend investigations with you, offering reassurance and representation when needed.

 

5
Consistent communication

You’ll receive regular updates so you’re always informed on the progress of your claim.

6
Clear reporting and insights

We provide detailed claims management information to keep you updated on performance and outcomes.

Make a claim

If you need to make a claim, our team is here to help. Contact the relevant claims team for your division and they’ll guide you through the process, providing expert advice, clear communication and support from start to finish.

Claims contacts

Chris Sydenham

Chairman, Wholesale, Marine & Aviation Claims
Karl Haynes

Managing Director, Wholesale Claims
Mark Anderson

Director, Non-Marine Claims
Shaun Warbey

Director, Non-Marine Claims & Claims Operations
Claims – London Office

Claims – Manchester Office

Claims – Hitchin and Birmingham Offices

Out of Hours Emergency Contact

Sedgwick Loss Adjusters
MAPS Motor Assistance

Claims – Colchester

Sarah Hingston

Manager, Claims – Colchester
Claims – Manchester

Will Sanderson

Manager, Claims – Manchester
Claims – London

Karen Brown

Contingency, Cancellation & Non-Appearance Claims

Out of Hours Emergency Contact – Productions claims

Marion Jones, Spotlite Claims