Dear Client, Colleague, Partner or friend,

A month has now passed since we gave instruction to our staff to work from home. I am pleased to confirm that the transition of more than 1,000 staff to an agile workplace has gone near seamlessly. Our IT department have worked tirelessly to get everyone up, running and serving our clients in the manner that they should expect. In working from home, I am proud that our company can support the front line workers by doing exactly what everyone needs us to do, namely staying at home.

The London Insurance market, like us, is open and trading. We have electronic trading systems in place and the flow of data and money is uninterrupted.

We continue to liaise with underwriters as a broker for our clients. Whilst traditional “face to face” trading is currently impossible we have attempted to stay true to our roots by speaking with underwriters via video conferencing. For 200 years Tysers brokers have been out in the Insurance market resolving client issues and collecting claims. The historical market relationships upon which we rely will now sustain us as we negotiate on behalf of our customers. Acting as an advocate for our insureds is a key function of a Lloyd’s broker and we recognise some of the unique challenges that our clients face from this pandemic. We will do our utmost to work with underwriters to provide the best resolutions for all policy holders.

We are working hard to ensure that professionalism and service levels are maintained. We have made it through some significant events in our history so we will continue to provide great service for our clients in the Tysers tradition.

2019 was a huge year for Tysers in which we completed the acquisition of London Broker – RFIB. The full integration of that company is still ongoing even in the face of the virus and we hope to complete the integration later in the year. This will bring us to a combined company transacting over $3Bn in premium and with a total of over 1,000 staff trading across the world out of multiple geographic hubs.

Please continue to access your broker in the same manner that you have done previously and should you have any questions please do not hesitate to contact me or anyone in the management team.

Jason Collins
Chief Executive Officer

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